the everyday adventures of sabrina

I can has birdies?

Originally uploaded by sldownard.

i can’t be certain, but i think that t-mobile may have outsourced their customer service to non-native English speakers:

Dear Sabrina L Downard,

Thank you for taking the time to contact T-Mobile. I understand you are inquiring if we offer any gift certificates services or something along that line, since you are considering buying a ringtone for one of your friend who has a T-Mobile account. Certainly I can imagine the importance of acquiring this information, as you are planning to gift the ringtone to one of your friend and I can appreciate the importance of having this addressed in a timely manner.

My name is … and I am very pleased that you provided me the opportunity to assist you today.

Sabrina, I understand you query and after doing a thorough research on this topic, I am extremely sorry to inform you that currently T-Mobile does not have this sort of service available. However, to be honest with you I believe this is a great Idea. Here at T-Mobile we value your ideas and we will certainly try our best to have this service available in the near future.

So that this suggestion can be taken into consideration Sabrina, I have filed a Voice ticket and sent it the appropriate group of people. However, we cannot guarantee that this service will be available in the future, but it is definitely something we can hope for. We really appreciate your patience and understanding in this matter. I apologize for any inconvenience this may have caused.

T-Mobile has GSM technology, which is the most widely deployed digital standard in the World. We were the first provider to offer GSM service in the US, so we have had more years to fine-tune our technology to meet our customer needs.

If you have any questions or concerns remaining, please reply to this e-mail with additional information, or contact us while in the USA by phone by dialing 1-800-937-8997 or just simply dial 611 on your handset.

Sabrina, thank you for choosing T-Mobile. We appreciate and value your time and effort in contacting us.

Sincerely…