sometimes it’s nice to send emails like these that remind me why i do this job:

On 18 Oct 2005, $USER filed the following request for more disk space:

: Quota Area: web
: Request Size: 20 [ADDITIONAL]
: Beginning: 10-25-2005

On 25 Oct 2005, I replied:

: Hiya. I'm sorry, but I'm not going to be able to fulfill this request.
: At the time being, we're really tight on web disk space with no timeline
: for the upgrades which would allow us to grant larger quotas, and since
: this is not for academic reasons we have to prioritise those requests
: higher. At some point soon, we hope to be able to increase quotas, but
: I don't know yet when that'll be.

none of you who have not been in this position know how completely lame i felt in turning down someone’s 20MB increase request. but, in my defense, we really honestly had only 120MB free on that filesystem!

On 09 Nov 2005, I replied further:

: Hiya, again. Good news -- we got our additional disk space for webpages
: on harper, so I've just bumped your quota up to 50MB.

sometimes it’s nice just to be able to do something simple to make someone happy.